Directory-ictsupport
From Schoolforge-UK
Each entry is structured as follows...
- Name and Link
- Description. Please try to include a description
- Platforms
- Proprietary Alternatives
- User Review, one per box. Please include a star rating out of 5 thus (****)
HelpDesk / Support Desk (FITS)
- RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
- RTIR was developed in cooperation with JANET-CERT (JANET is the Education and Research network in the UK) (CERT = Computer Emergency Response Team). JANET-CERT was interested in RT, but needed additional features to make it optimal for Incident Response.
- OSU helpdesk software is Bugzilla that has been modified for helpdesk situations, documentation is poor.
Network Management (FITS)
- A selection of web-based tools to help manage networks in educational environments. Includes a support request / issue tracking system and network connectivity tester.
- Developed and tested on Linux.
- Combination of *Snare Client on servers, Syslog-ng and php-syslog-ng makes a really useful logging server. Allows us to track user logons/print jobs and system errors in a multiplatform environment
- Network graphing software, uses snmp to monitor switches/routers/servers.
- Network graphing software, uses snmp to graph bandwidth use of switches/routers/server.
- A simple tool to allow helpdesk staff to reset Active Directory User passwords.
- Also a tool to allow system admins to perfom bulk updates to Active Directory. Bulk Modify, CSV Update, Edit in Excel..
- Create Active Directory User accounts from Microsoft Excel.
Remote Management
- Linux
- Apple Remote Desktop
Installation & Deployment
- Apple NetInstall/NetBoot
